Privacy Policy

Giles Financial Services

Last Updated: 17 April 2026

At Giles Financial Services, your privacy is incredibly important to us. This policy explains how we handle your personal data when you use our website (gilesfinancialservices.co.uk) or our financial advisory services. We’ve kept it as simple and clear as possible.

1. Who We Are

Giles Financial Services is the “data controller” of your personal information. We provide expert mortgage, insurance, and retirement advice across the UK.

2. What Information We Collect

To help you find the best financial products, we need to collect detailed information, including:

  • Personal Details: Your name, address, date of birth, National Insurance number, and contact info.
  • Financial Situation: Your employment history, salary, bank details, credit history, and current debts.
  • Family Info: Details about your dependents (including children under 13 if relevant to your financial planning).
  • Special Data: Information about your health or medical history (needed for certain insurance products) and any criminal disclosures required for underwriting or fraud management.

3. Why We Need Your Data

We process your information based on three main legal grounds:

  • Contract: To provide the services you’ve asked for (like arranging a mortgage).
  • Legitimate Interest: To manage our business, respond to your queries, or seek feedback on our service.
  • Legal Obligation: To meet requirements from our regulators (like the FCA) or for anti-money laundering checks.

4. How We Collect Your Data

Most of the time, we get this info directly from you during our chats or through emails. We may also get info from third parties, like credit check providers or your employer.

5. Sharing Your Information

We only share your data when it’s necessary to progress your application or provide our services. This includes:

  • Product Providers: Mortgage lenders and insurance companies.
  • Professional Partners: Compliance advisers, surveyors, valuers, and estate planners (for things like Will writing or Power of Attorney).
  • Regulatory Bodies: To comply with legal requirements.

We don’t share your data for third-party marketing—it’s only used to help you with your financial needs.

6. Keeping Your Data Safe

We take security seriously and have measures in place to prevent your data from being lost or accessed without permission. We ask that you also take care when sending us documents (like using password-protected attachments).

7. How Long We Keep Your Data

We usually keep your records for a minimum of six years after our relationship ends. In some cases where we have a legal right or requirement, we may keep records longer.

8. Your Rights

You have the right to:

  • See what data we hold about you.
  • Fix anything that’s wrong.
  • Ask us to delete or stop using your data (though we may need to keep it for legal reasons).
  • Request a copy of your data to take elsewhere.
  • Change your mind about receiving marketing from us.

9. Contact Us

If you have any questions or want to exercise your rights, please reach out:

Giles Financial Services
Website: gilesfinancialservices.co.uk
Location: Woodbridge, Suffolk

If you’re ever unhappy with how we’ve handled your data, you can also contact the Information Commissioner’s Office (ICO) at ico.org.uk.